1. What is your return and exchange policy?
We offer a [specific time period, e.g., 30-day] return or exchange policy for unused and unopened items in their original condition. To initiate a return, please contact our customer service team.

2. How long does shipping take?
Shipping typically takes [insert time range, e.g., 3-7 business days] depending on your location and the shipping method selected at checkout.

3. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and fees may vary based on the destination.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment online.

5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.

6. Can I cancel or modify my order?
Orders can be canceled or modified within [insert time frame, e.g., 24 hours] of placing them. Contact customer service as soon as possible to request changes.

7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within [time frame, e.g., 7 days] of delivery. We will provide a replacement or issue a refund.

8. Is my personal information secure?
Yes, we take your privacy seriously. All transactions are encrypted, and your personal information is handled in compliance with our [Privacy Policy].

9. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website and sent via email or physical mail.

10. How can I contact customer support?
You can reach our customer support team via email at info@alkahest.ca or via the contact page. We will try to get back to you within 3 business days.

Let us know if you'd like further clarification or assistance!